The role of acoustics in call centres with open space environments is crucial and complex. In these contexts, the background noise resulting from the numerous operators talking simultaneously on the phone can become high, making it hard to concentrate, causing fatigue and reducing the efficiency of the service. The goal is therefore to create an acoustically comfortable environment in which each operator can excel in their tasks, ensuring clarity in conversations and reducing stress levels.
Ceiling and wall sound-absorbing solutions
Caruso Acoustic offers a complete range of ceiling and wall sound-absorbing panels, designed to reduce reverberation times and improve speech intelligibility.
Thanks to their versatility and to the different formats, the Silente, Nuvola, Flag, Dot and Sail elements can be distributed evenly over the entire area, ensuring a widespread acoustic comfort, in line with the aesthetics of the environment.
Desk and free-standing partition panels
In addition to traditional sound-absorbing panels, in call centres it is important to have partitions that create acoustic barriers between workstations. Desk partitions, such as the Scriba panel by Caruso Acoustic, offer greater privacy and comfort to operators. For greater flexibility requirements, free-standing partition panels, such as D-Space, together with the Menhir totem, represent a versatile and easily repositionable option, adapting to changes within the organisation of workstations.
The adoption of a complete system of sound-absorbing solutions, including ceiling panels, wall panels, desk partitions and free-standing models, makes it possible to transform open space call centres into acoustically comfortable environments. These add-ons improve productivity, reduce staff stress, and ensure a superior customer service.